6 TIPS FOR MANAGING DISTRACTIONS

RANDYGRAM 6 TIPS FOR MANAGING DISTRACTIONS Notice that I did not say that I would tell you how to eliminate distractions, but I will tell you how to  manage them.  Distractions by their nature are often unanticipated and sometimes out of your control.  It is unrealistic to imagine that we have the capability to eliminate […]

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WHY CUSTOMER SERVICE MATTERS

RANDYGRAM – WHY CUSTOMER SERVICE MATTERS One of the key predictors of success is your ability to be seen as representing a company which offers consistently excellent customer service.  And here is how I define it:  Customer service excellence is the perception by each customer that they have received the right solution, administered with quality, […]

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REMEMBERING NAMES IS A BIG DEAL

Remembering Names Is A Big Deal It is said that the legendary Willie Mays became known as the “Say Hey Kid” because he addressed everyone as “Hey!” since he was not good at recalling names, even of teammates.  We meet lots of people during the week.  Some we will interact with briefly and may never […]

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