RANDYGRAM – MICRO-LIES Almost everyone lies, and often. I am not talking here about a clear and obviously deliberate lie such as – “I climbed Everest twice last year” or “I once shot three holes in one in a single round”. I am rather referring to the tiny slivers of falsehood that most of us […]Read more "MICRO-LIES"
RANDYGRAM – Did Curiosity Really Kill the Cat? I’m Just Curious Albert Einstein downplayed his obvious intellect and once said: “I have no special talent. I am only passionately curious”. We may not achieve the insights he gave us about time and space and gravity, but I promise you that curiosity is vital to success […]Read more "DID CURIOSITY REALLY KILL THE CAT? I’M JUST CURIOUS"
RANDYGRAM – You Should Take Notes By Hand When we are in a class or a meeting for work, school, church or a board we may sit on, our objective is always to understand. To learn what and why and how the subject at hand has risen to prominence; to discern how it will, or […]Read more "YOU SHOULD TAKE NOTES BY HAND"
RANDYGRAM 6 TIPS FOR MANAGING DISTRACTIONS Notice that I did not say that I would tell you how to eliminate distractions, but I will tell you how to manage them. Distractions by their nature are often unanticipated and sometimes out of your control. It is unrealistic to imagine that we have the capability to eliminate […]Read more "6 TIPS FOR MANAGING DISTRACTIONS"
RANDYGRAM – WHY CUSTOMER SERVICE MATTERS One of the key predictors of success is your ability to be seen as representing a company which offers consistently excellent customer service. And here is how I define it: Customer service excellence is the perception by each customer that they have received the right solution, administered with quality, […]Read more "WHY CUSTOMER SERVICE MATTERS"
Remembering Names Is A Big Deal It is said that the legendary Willie Mays became known as the “Say Hey Kid” because he addressed everyone as “Hey!” since he was not good at recalling names, even of teammates. We meet lots of people during the week. Some we will interact with briefly and may never […]Read more "REMEMBERING NAMES IS A BIG DEAL"
Randygram – The Ongoing Fight Against Negative Thinking I believe that I am a generally positive person. I do not experience depression or extended funks. But all of us from time to time manifest a negative attitude and it is healthy to recognize that and work on not letting negative thoughts weigh us down. There […]Read more "THE ONGOING FIGHT AGAINST NEGATIVE THINKING"