RANDYGRAM 6 TIPS FOR MANAGING DISTRACTIONS Notice that I did not say that I would tell you how to eliminate distractions, but I will tell you how to manage them. Distractions by their nature are often unanticipated and sometimes out of your control. It is unrealistic to imagine that we have the capability to eliminate […]Read more "6 TIPS FOR MANAGING DISTRACTIONS"
RANDYGRAM – WHY CUSTOMER SERVICE MATTERS One of the key predictors of success is your ability to be seen as representing a company which offers consistently excellent customer service. And here is how I define it: Customer service excellence is the perception by each customer that they have received the right solution, administered with quality, […]Read more "WHY CUSTOMER SERVICE MATTERS"
Remembering Names Is A Big Deal It is said that the legendary Willie Mays became known as the “Say Hey Kid” because he addressed everyone as “Hey!” since he was not good at recalling names, even of teammates. We meet lots of people during the week. Some we will interact with briefly and may never […]Read more "REMEMBERING NAMES IS A BIG DEAL"
Randygram – The Ongoing Fight Against Negative Thinking I believe that I am a generally positive person. I do not experience depression or extended funks. But all of us from time to time manifest a negative attitude and it is healthy to recognize that and work on not letting negative thoughts weigh us down. There […]Read more "THE ONGOING FIGHT AGAINST NEGATIVE THINKING"
Randygram – Buyers and Users are Not Necessarily the Same People Whether you are in sales or marketing these two questions are for you… Who buys your product? Who uses your product? Now, if your company sells small walk behind lawnmowers you might say: “homeowners” to both. But what if your company is an airline? […]Read more "BUYERS AND USERS ARE NOT NECESSARILY THE SAME PEOPLE"
Randygram – Keep Your Data Fresh Whether you labor in the fertile fields of sales or the vast orchards of marketing, here is a ‘must-do’ that you really must do. Keep your data fresh. All of it. You use contact lists, vendor lists, client lists and other databases with names and positions and addresses and […]Read more "KEEP YOUR DATA FRESH"
RANDYGRAM – IF YOU CAN’T ANSWER A QUESTION… It will happen. As you prospect, sell, interview or get interviewed, at some point someone will ask you a question that you do not have an ready answer for. My first advice it to expect it. So don’t panic. Please. Because when we panic we often do […]Read more "IF YOU CAN’T ANSWER A QUESTION…"